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FAQs

HOW TO ORDER?
Welcome to Bella Lido online! To purchase a product on our site, simply click on the item you wish to buy, select the size and colour desired and click 'Add to shopping bag'. You can then go back and to continue shopping or click 'Buy Now' to completed your online order. Please note, you will need your credit card details handy - including your billing address - to finalise your order. Happy Shopping!

CAN I CHANGE / CANCEL MY ORDER?
Of course! You can edit your Shopping Bag at any stage during your online shopping experience by simply removing the item from 'My Cart'. Once your order has been finalised however, it is not possible for you to change or cancel your order prior to dispatch. The order will be automatically sent to the delivery address and then if necessary, you will need to arrange to return it to Bella Lido Head Office. Please refer to our Returns Policy if you require any further information.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?
Unfortunately due to popular demand some items do sell out quickly online - if you see something online that you have to have, be sure to snap it up quickly! If you do happen to miss out, be sure to email us and we will pop you on the wait-list, that way we can notify you as soon as we get a shipment of new stock in.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?
Your security while shopping with Bella Lido is extremely important to us! We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our website are secure, using 256 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser - this verifies the authenticity and validity of our website security. Please note we do not store credit card details.

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