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FAQ

HOW TO ORDER?

Welcome to Bella Lido online! To purchase a product on our site, simply click on the item you wish to buy, select the size and colour desired and click 'Add to shopping bag'. You can then go back and to continue shopping or click 'Buy Now' to completed your online order. Please note, you will need your credit card details handy - including your billing address - to finalise your order. Happy Shopping!

CAN I CHANGE / CANCEL MY ORDER?


Of course! You can edit your Shopping Bag at any stage during your online shopping experience by simply removing the item from 'My Bag'. Once your order has been finalised however, it is not possible for you to change or cancel your order prior to dispatch. The order will be automatically sent to the delivery address and then if necessary, you will need to arrange to return it to bella lido Head Office. Please refer to our Returns Policy if you require any further information.



WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?


Unfortunately due to popular demand some items do sell out quickly online - if you see something online that you have to have, be sure to snap it up quickly! If you do happen to miss out, be sure to email us and we will pop you on the wait-list, that way we can notify you as soon as we get a shipment of new stock in.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?


Your security while shopping with Bella Lido is extremely important to us! We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

 All pages that require you to enter your personal information or payment details on our website are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser - this verifies the authenticity and validity of our website security.


DO YOU HAVE A PRIVACY POLICY? 

 

Bellalido is committed to ensuring the privacy of your personal information. This statement sets out the process we use to manage your personal information in compliance with the Privacy laws. 

COLLECTION OF YOUR INFORMATION

The personal information we collect about you is the information filled in by you in our subscribe form. For example, your name, e-mail address, country of residence, postcode. In most instances we collect personal information directly from you. From time to time we may collect personal information about you when you deal with us by telephone, in writing, fax, e-mail, or visit our website at www.vieactivewear.com. Vie Active's website provides SSL.

WHAT WE DO WITH YOUR PERSONAL INFORMATION

We use your personal information for our marketing and business development activities. We do not disclose your personal information to anyone.

HOW DO YOU GAIN ACCESS TO YOUR PERSONAL INFORMATION

You can gain access to the personal information we hold about you by written request and your request will be dealt with within a reasonable amount of time. A request for access to the personal information we hold about you or in relation to an inquiry about privacy should be sent to:

Bella Lido

Email: kate@bellalido.com.au

MAINTAINING YOUR PERSONAL INFORMATION

Please advise us of any changes to your personal information. We may contact you from time to time to ensure currency of your information.

STORAGE & SECURITY OF YOUR PERSONAL INFORMATION

We will store your personal information in hard copy and electronically. 

WHAT WE COLLECT WHEN YOU VISIT www.bellalido.com.au

We collect and monitor how you use our website, what areas you visit and the amount of times you visit. This information is used to further enhance and develop our website.

This information is used solely for our development. We do not pass this information onto third parties. It will only be passed on if the law requires us to do so. 

EVALUATION & FEEDBACK

When you provide us with evaluation or feedback we may use this information for marketing and business development activities. This information is also used as part of our continuous improvement process. 

PRIVACY & CHANGES

From time to time we may review or update this Privacy Statement. Updated and changed versions will be available at www.bellalido.com.au